General terms and conditions of business are used to determine the following procedures: order, delivery, payment and product complaints which are offered on the Internet pages www.kucacaja-split.hr.
House of tea d.o.o.
HR – 21000 Split
a customer is any adult person who is a visitor/user of these pages and who fills out an electronic order, sends it to the seller and makes payment by cash on delivery (upon delivery of the order).
The User may use these pages for private use without any usage fees. The pages contain material owned by Kuča čaja d.o.o., which refers to (but is not limited to) design, layout and graphics.
House of Tea d.o.o. fully disclaims any responsibility that may arise from or is in any way related to the use of these websites, for any actions of users/customers using or abusing the content of these websites, and for any damage that may occur to the user /customer or any third party in connection with the use or misuse of the content of these websites.
House of Tea d.o.o. is not responsible for any content that the user may post on these websites and reserves the right to change, adapt, modify or delete content that it deems inappropriate.
House of Tea d.o.o. strives to ensure that product information is accurate and up-to-date, but cannot be held responsible for possible errors or omissions in the content on these Internet pages and the accuracy of the published information, i.e. is not responsible for occasional complete or partial non-functioning of the website pages / web shops or their individual parts. The photos and images on these pages may not correspond to the products that are actually available. Some photos may be typical for a certain type of product.
House of Tea d.o.o. fully disclaims all responsibility for any content that a visitor/user may post on the website and at the same time reserves the right to change, adapt, modify, delete or remove any content that it deems inappropriate.
Any user can order a product or products via the electronic order form from the offer displayed on the website www.kucacaja-split.hr. Any user who electronically orders at least one product, fills in the required information and submits the order is considered a customer.
It is the customer’s duty to provide correct basic data for order delivery. House of Tea d.o.o. collects only those basic data about customers that are necessary to fulfill the obligation to deliver the ordered products. All collected customer data is strictly kept and is available only to persons who need this data to perform their work. Employees and individual business partners of House of Tea d.o.o. are responsible for respecting the principle of protecting the anonymity and privacy of customers, unless competent state institutions with authorization legally request access to the said
House of Tea d.o.o. undertakes to deliver within the deadline all ordered and paid for products that are available in stock at the time of the order. In case of impossibility of delivery, Kuća čaja d.o.o. will contact the customer and agree on a new delivery date, replacement product or cancellation of the ordered product, while other available products will be delivered.
All prices are expressed in Croatian national currency, Croatian kuna (KN), including VAT. The goods are ordered electronically, by clicking on a specific product and saving it in the web shop basket. The goods are considered ordered at the moment when the customer selects products, selects payments and confirms the order.
SHIPPING AND PAYMENT
Delivery is made exclusively on the territory of the Republic of Croatia within 48 hours from the day of the order, during the working week, not including weekends, holidays or public holidays.
The ordered products are packed in such a way that they are not damaged during normal delivery manipulation.
– for orders up to HRK 150.00 vrishipping costs HRK 34.00
– for orders over HRK 150.00, delivery is HRK 15.00
– for orders over HRK 300.00, delivery is free
When picking up the customer, he is obliged to identify himself to the delivery service employee, check the condition of the shipment and, after determining the correctness of the shipment, sign the delivery note confirming the receipt of the shipment. In case of damage to the shipment, the customer is obliged to report the shipment to the delivery service employee immediately.
If the customer does not receive the goods or delivery notification in the expected time, he can inform Kuća čaja d.o.o. about it. in order to take actions to find the shipment or to possibly send a replacement shipment – depending on the type of error.
Upon ordering the product, an order confirmation will be sent to the customer’s e-mail address. The ordered products are delivered to the customer in accordance with the delivery conditions. The customer pays for the ordered products in cash (upon delivery).
CLAIM AND RETURN
The consumer can unilaterally terminate the contract within 14 days without giving a reason. The period of 14 days begins to run from the day when the product is handed over to the consumer or a third party designated by the consumer, who is not the carrier.
If the consumer orders several pieces of products in one order that should be delivered separately, that is, if it is a question of goods that are delivered in several pieces or in several shipments, the 14-day period begins to run from the day when the consumer or a third party specified by the consumer, and which is not the carrier, handed over the last piece or the last shipment of the product.
If a regular delivery of goods is contracted for a certain period, the period of 14 days begins to run from the day when the consumer or a third person designated by the consumer, who is not the carrier, is given possession of the first piece or the first shipment of the product.
If the consumer is not informed about the right to terminate the contract, the right of the consumer to unilaterally terminate the contract ends after 12 months from the expiration of the 14-day period.
If the seller has provided the consumer with a notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract ends at the end of the 14-day period from when the consumer received that notice.
In order for the consumer to be able to exercise the right to unilaterally terminate the contract, he must notify the seller in writing of his decision to unilaterally terminate the contract before the expiry of the 14-day period, by an unequivocal statement sent by e-mail to the address: email@example.com, in which he will state his first and last name, address, phone number or e-mail address, and the consumer can, at his own choice, use the form for unilateral termination of the contract which is below.
Example of the form for unilateral termination of the contract: Form for unilateral termination of the Agreement
The consumer is obliged to return the goods to the address: Kuća čaja d.o.o., Gotovčeva 3, 21000 Split.
The seller is not obliged to refund additional costs resulting from the consumer’s explicit choice of a type of transport that is different from the cheapest type of standard transport offered by the seller.
The seller must refund the amount paid using the same means of payment used by the consumer when paying, unless the consumer expressly agrees to another means of payment, and assuming that the consumer is not obliged to pay any additional costs for such a refund.
Unless the seller has offered to pick up the goods returned by the consumer himself, the consumer must return the goods without delay, and no later than within 14 days from when he informed the seller of his decision to terminate the contract.
It is considered that the consumer has fulfilled his obligation to return the goods on time if he sends the goods or hands them over to the seller or a person authorized by the seller to receive the goods before the expiry of the deadline.
The customer is obliged to return the product that he returns to the House of Tea complete, in the condition in which it was delivered and in the original packaging (commercial packaging in which the goods were delivered), with all associated parts and documentation.
The consumer is obliged to bear all the costs of returning the product.
The consumer is responsible for any decrease in the value of the goods that is the result of handling the goods other than that which was necessary to determine the nature, characteristics and functionality of the product.
In order for the consumer to determine the nature, characteristics and functionality of the goods, he can handle the goods and inspect the goods exclusively in the way that is customary when buying goods at the seller’s premises. The goods that the buyer intends to return within 14 days may not be modified, used, or undertaken in particular any actions that may not be undertaken in the physical branch of the seller, as well as those that would reduce the value of the goods.
In the event of a decrease in the value of the product as a result of handling the product, the seller will be charged from of the amount of the purchase price received in the ratio of the decrease in the value of the goods according to their own assessment, taking into account the objective criteria of each individual case.
Confirmation of receipt of the declaration of unilateral termination of the contract will be delivered by the seller to the consumer without delay to the e-mail address.
If the consumer exercises his right to unilaterally terminate the contract, Kuća čaja d.o.o. must, without delay, and no later than within 14 days from the day on which he received the notification of the consumer’s decision to terminate the contract, return to the consumer everything he paid on the basis of the contract. Except when the seller has offered to collect the goods returned by the consumer himself, the seller must refund the payment only after the goods have been returned to him, that is, after the consumer has provided him with proof that he sent the goods back to the seller, if the seller was informed of this before receipt goods.
The right to terminate the sales contract is not allowed in the following cases when:
- the service contract was fully fulfilled by the merchant, and the fulfillment began with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled;
- the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader’s influence, and which may occur during the duration of the consumer’s right to unilaterally terminate the contract;
- the subject of the contract is goods that are made according to the consumer’s specifications or that are clearly adapted to the consumer;
- the subject of the contract is easily perishable goods or goods that quickly expire;
- the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery;
- the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery.
Online resolution of consumer disputes
From February 15, throughout the entire European Union, you have the right and the opportunity to resolve disputes related to online shopping in just a few clicks on these pages. The European Commission has designed a platform for such dispute resolution that will be available to all citizens of the European Union.
The platform is intended for the alternative (out-of-court) resolution of domestic and cross-border disputes arising from sales contracts or service contracts between merchants based in the Republic of Croatia and consumers residing in the European Union (hereinafter: EU) in proceedings before the authorities for alternative resolution of consumer disputes (hereinafter referred to as ARPS bodies) that are authorized to conduct conciliation or make a non-binding or binding decision on a dispute.
When consumers and traders file a complaint, dispute resolution bodies will act as mediators between the two parties to resolve the issue.
After an agreement is reached on who will resolve the dispute, the platform automatically forwards the dispute to that body, which is obliged to resolve the dispute completely over the Internet within 90 days.
The Internet platform for online alternative dispute resolution is available from February 15, 2016, as well as to all citizens of the European Union, by clicking HERE.
It is the customer’s duty to provide correct information about his valid postal address (for order delivery) and the correct e-mail address to which e-mail messages are automatically sent after the delivery of the shipment has been completed (certificate of registration, confirmation orders, notification of delivery or cancellation of shipment, etc.).
You can send all comments, suggestions or inquiries related to our web shop / online store or your order using one of the the existing communication channels of the House of Tea, and the team of the House of Tea Split will do their best to answer your questions as soon as possible:
House of tea d.o.o.
HR – 21000 Split
Headquarters of House of Tea d.o.o. is in Split, in the Republic of Croatia. Legal disputes that might arise as a result of the use of these websites would be under the jurisdiction of the court in Split and would be resolved in accordance with the positive regulations of the Republic of Croatia. By using these websites, the user agrees that any dispute or request is within the jurisdiction of the court in Split.
In the event of a dispute, the parties will try to resolve the dispute peacefully, and if this is not possible, the court in Split is competent.